Welcome to the Silver Star Kit Shop
Important Notices
Delays and Other Issues
Over the past few months, you may have noted that there have been occasional delays in processing invoices and getting orders out.
I apologize for these delays but they are somewhat inevitable. They are the result of a significant medical issue that I suffeed last August and which is still affecting me.
I appreciate your patience and understanding as healing and recovery continues.
New Postal Rates
We normally ship by Canada Post Lettermail or Oversize Envelope which provide the most cost effective rates.
Effective Monday, January 13 2025, new Canada Post rates go into effect. These rate hikes mark the most significant rate hikes in many years with some rates increasing by between 20 and 25%.
Effectively immediately, Kit Shop Invoices will reflect these rate increases.
CADPAT MT Rank Badges
We have had several inquiries about if we will stock velcro rank badges for the new CADPAT MT.
At this time, we are talking with our suppliers to determine which are in a position to provides such items and at what price. Research indicates that such badges are avaialble on some sites on the Internet, but prices seem to be quite exhorbiant ($13 to 17 US) and we hope to provide more affordable options. It will take some time so we ask for your patience.
Check your Spam Mail
We often receive emails asking if we had processed and sent out invoices. In most cases, we do so within 2-3 days of receiving an order but it may sometimes take longer if, for example, we are doing system maintenance.
In many cases, we have found that email systems have moved invoice emails to a Spam bin. If you have not received your invoice, please check your Spam bin before contacting us.
Addresses
In the past, we have had Canada Post return a number of orders to us marked "Address Incomplete." In one week we had 3 orders returned for this reason. In all cases, we discovered that the customers lived in multi-unit buildings and forgot to include their apartment or unit number. In such cases, Canada Post automatically returns the package to us.
It is highly important to verify, both when you send your original order and when we send you your invoice, that your address is full and correct. Any returned orders will be invoiced for additional shipping and handling costs before we send them back out again.
Plaques
We are offering plaques which can be used to mount and display one or two challenge coins or which include a pewter branch badge.
The wooden portions of these plaques are made from Red Oak locally sourced in the Ottawa area and handcrafted in our own workshop.
Coin plaques can be ordered without coins or coins can be ordered seperately and mounted by us.
Plaques can be ordered from our "Presentation" page in the "Products" menu.
We are also working on developing laser-engraved plaques which we hope to have available this spring. Please note that we can also laser engrave inscriptions on plaques which will save the cost of an engraving plate or engraving.